FAQs

The Airborne Shop - The official shop of The Parachute Regiment Charity.

We pride ourselves on sourcing on the highest quality Parachute Regiment and Airborne Forces items. Our profits go directly to The Parachute Regiment Charity, so you can be assured that each and every purchase that you make with us will benefit The Parachute Regiment.

Registered in England No. 6009028
VAT Registered No. 545 180 353

*** PLEASE NOTE THAT DELIVERIES OUTSIDE OF THE EU MAY INCUR IMPORT DUTY CHARGES BY YOUR COUNTRY'S CUSTOMS DEPARTMENT. PLEASE CHECK YOUR LOCAL IMPORT DUTY LIMITS/CHARGES BEFORE ORDERING ***

Delivery prices are worked out during the checkout process and are dependant on the weight of the items that you order. We do it this way to ensure that you get the cheapest possible rate for your order.

For UK mainland deliveries, we now offer delivery by either Royal Mail or via courier (Interlink Express or Nightfreight) - You can choose your preferred delivery method during the checkout process. With Royal Mail, you can choose which service that you'd like your order sent on dependant on how quickly you need it. Our courier services all offer a next working day service with full tracking. We HIGHLY recommend using the courier option as it provides full tracking and is generally more reliable than Royal Mail's service!

Please note that due to stock limitations, your order will generally be dispatched within 1-5 working days (although we will dispatch as soon as possible) so the courier option does not guarantee that you'll receive your order the next day after ordering.

Due to limitations with the BFPO system, we can only send BFPO orders via Royal Mail - Please do not select any other service! To ensure that you get the best possible delivery price, please select 'United Kingdom' as the delivery country. If you have any problems ordering for a BFPO address, please contact us.

Courier deliveries are not available to customers in Northern Ireland, Scottish Highlands and the Channel Islands. Royal Mail deliveries are still available and are priced exactly the same as deliveries to the UK mainland.

We are happy to dispatch worldwide via Royal Mail's Airmail service. We are continually updating the list of delivery countries on the website, however there may be times when your country doesn't have any prices set up - In this case, please contact us and we'll add the prices in for you.

In the interest of fraud prevention, we may contact you to verify delivery addresses to certain countries at our discretion.

If you are not in when Royal Mail try to deliver your item, they will normally post a card through your door with details of how to collect your parcel. They will normally take the parcel to your local sorting office/depot, however they do provide services to have the parcel delivered to your local post office for an extra charge.

Royal Mail will generally hold your parcel at the sorting office/depot for 1-2 weeks (this time varies between regions and will be stated on their calling cards). If you haven't collected your parcel within the alloted time, Royal Mail will send the parcel back to us. In this case, you will incur a charge for redelivery.

All courier services require someone aged 18 or over present at the time of delivery to provide a signature. If no one is home when the couriers attempt delivery they will post a card through your door with their details on and it is then your responsibility to contact them to arrange redelivery. Please note that the couriers will return the goods to us if they are not contacted within 3 working days, and a further delivery charge will be applicable for us to re-send the items.

We're happy to send your order an address other than your billing address (e.g. work address, relative). In the interest of fraud prevention, we reserve the right to query alternate delivery addresses where necessary - Please ensure that you include a telephone number for the delivery address to avoid delays.

You can enter the alternate delivery address during the checkout process. Please note that delivery charges are based on the delivery address, not the billing address.

For Royal Mail deliveries, although they generally arrive within a couple of days, they may take up to 15 working days to get you. We are unable to send out replacement items until the 15 working days has passed. Tracking information will be sent to you when your order has been dispatched - If you would like to track your item, please contact Royal Mail or your local sorting office with this number. Occasionally, your item may get held at your local sorting office so we do highly recommend visiting them if your item has not been delivered within a week.

For courier deliveries, please contact us and we will chase up your delivery with the couriers.

Our preferred method of payment is using the Sage Pay system. Sage Pay are the expert credit/debit card processing division of the renowned Sage group. We currently accept Visa, Visa Debit, Visa Electron, Mastercard and Maestro cards. Using this method, you can be assured that your card details are handled and processed securely.

We are also happy to accept cheques, however you will need to contact us to arrange this before ordering. All cheques should be made payable to 'ABP Retail Ltd'.

Please note that currently all card payments will show on your bank statement as 'PRECISION STITCHING LTD'

No problem at all! We understand that some people prefer to speak to a real person so you're more than welcome to phone us on 0115 9557373 and we can process your order and payment over the telephone.

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

Any standard item (excluding Personalised clothing or bespokely ordered items) may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition. Please note that you will be liable for any shipping costs incurred when returning the items back to us.

We require notification of your intent to return the item, either by telephone, email or posted letter, prior to receiving the item back - This is to ensure that you are aware of our procedures, any redelivery costs you may have to pay and to ensure that your return/exchange is dealt with efficiently.

If you are returning the item back in exchange for another item: You will need to pay a further delivery charge for the new items. We will advise you of this charge when you contact us to discuss the exchange. Once the item is received back and the redelivery charge has been paid, we will send out your new items.

If you are returning the item back for a refund: Once the item is received back, we are happy to refund the original amount paid, minus the original delivery charge.

In the unlikely event that your product arrives faulty or damaged, we must be notified within 7 days of delivery. We will then work with you to organise a return of the product, followed by either a replacement or refund. You may be required to post the item back to us, however we will reimburse you for the postage costs if the product is deemed faullty/damaged upon inspection.