Delivery Information

Dispatch Times

We always aim to dispatch orders placed by 12pm on a weekday (11am on a Friday due to early close) on the same day, orders placed after this time may not leave us until the following day.

Orders placed over the weekend or on a public holiday will generally be dispatched on the next working day.

If an item is out of stock, or if we are exceptionally busy, it may take an extra few days for us to dispatch your order - If the delay is longer we will contact you. Please let us know at the time of ordering if you require your order urgently.

Please note the above cut-off times and exceptions if you are using one of our next day services.

UK Delivery Options

We offer several delivery methods so that you can choose the right one to fit your budget and required delivery times.

Costs for each service are calculated based on the total weight of your order. Some of our services have upper weight limits and may not be available for larger orders.

Economy UK Delivery (2nd Class)

Our economy delivery is a cost effective service, ideal for when you don't need your order in a hurry.

Service: Royal Mail 48. An economy courier service may be used for for larger orders
Delivery Time: 2-3 days from dispatch

Express UK Delivery (1st Class)

Our express delivery service costs marginally more than economy, much less than next-day, and will still be delivered within a couple of days.

Service: Royal Mail 24. A standard courier service may be used for for larger orders
Delivery Time: 1-2 days from dispatch

UK Courier Delivery

Offering great value for money, if you order within the cut-off times stated above (and subject to stock availability) we will have your order with you on the next working day! Our couriers will send you an email and/or text message on the day to give you a 1-hour time slot for delivery so that you don't need to wait in all day.

Service: Interlink Express
Delivery Time: 1 working day from dispatch. A signature will be required.

Special Delivery

Using a trusted service from the Royal Mail, if you order within the cut-off times stated above (and subject to stock availability) we will have your order with you by 1pm on the next working day!

Service: Royal Mail Special Delivery 1pm
Delivery Time: 1 working day from dispatch. A signature will be required.

Courier Delivery to Northern Ireland, Scottish Highlands and Islands, Isle of Wight, Isle of Man and Channel Islands

As our economy and express services have a 2kg weight limit, these courier services are very competitive for larger orders going to the above destinations.

Service: Standard Courier
Delivery Time: 3-4 working days from dispatch. A signature will be required.

European Delivery

We offer both postal and courier delivery options to most EU destinations (some areas in Europe which aren't part of the EU may not have courier delivery options available).

Costs for each service are calculated based on the total weight of your order. Some of our services have upper weight weight limits and may not be available for larger orders.

Airmail

Postal delivery is available for all European destinations, offering quick delivery times with a reasonable cost. Available on small, low value orders only.

Service: Royal Mail International Standard
Delivery Time: 2-7 days from dispatch depending on location

Airmail - Tracked/Signed

This service is tracked and is normally slightly quicker than standard Airmail.

Service: Royal Mail International Signed / Tracked / Signed & Tracked (exact service depends on the location)
Delivery Time: 2-7 days from dispatch depending on location

European Courier Delivery

Ideal for larger orders or where you need your order in a hurry, our European Courier services offer flat rate deliveries quicker than the postal service.

Service: DPD/Parcelforce
Delivery Time: 2-7 days from dispatch depending on location. A signature will be required.

Worldwide/BFPO Delivery

We post worldwide! Postal delivery is available wherever you live in the world, with courier services available in selected areas for larger orders.

Costs for each service are calculated based on the total weight of your order. Some of our services have upper weight weight limits and may not be available for larger orders.

*** PLEASE NOTE THAT DELIVERIES OUTSIDE OF THE EU MAY INCUR IMPORT DUTY CHARGES BY YOUR COUNTRY'S CUSTOMS DEPARTMENT. PLEASE CHECK YOUR LOCAL IMPORT DUTY LIMITS/CHARGES BEFORE ORDERING ***

BFPO Delivery

If you are stationed at a location served by a BFPO address, or wish to send items to someone who is, this service is for you.

Please ensure that you enter your BFPO number into the postcode box in the format 'BFPO XXX' where XXX is the number.

Please note that the website will always charge VAT on BFPO orders, but if you are stationed outside of the EU please contact us for a VAT refund once you've placed your order.

Service: Royal Mail Forces Post
Delivery Time: 3-14 days from dispatch depending on location

Airmail

Postal delivery is available for all destinations, offering quick delivery times with a reasonable cost.

Service: Royal Mail International Standard
Delivery Time: 7-14 days from dispatch depending on location

Airmail - Tracked/Signed

This service is tracked and is normally slightly quicker than standard Airmail.

Service: Royal Mail International Signed / Tracked / Signed & Tracked (exact service depends on the location)
Delivery Time: 7-14 days from dispatch depending on location

Worldwide Courier Delivery

Ideal for larger orders or where you need your order quicker, we offer flat rate courier services to the USA, Canada, Australia and New Zealand.

Service: International Courier
Delivery Time: 7-10 days from dispatch depending on location. A signature will be required.

General Information
What Happens If I'm Not In When They Try To Deliver?

Royal Mail: If you are not in when Royal Mail try to deliver your item, they will normally post a card through your door with details of how to collect your parcel. They will then take the parcel to your local sorting office/depot where it will be held for 1-2 weeks before they return it to us (we will charge a further delivery charge to repost the items if this happens).

If you haven't received your order within a week of posting please contact your local sorting office to ensure that they are not holding it for any reason.

Courier Deliveries: All courier services require someone aged 18 or over present at the time of delivery to provide a signature. If no one is home when the couriers attempt delivery they will post a card through your door with their details on and it is then your responsibility to contact them to arrange redelivery. Please note that the couriers will return the goods to us if they are not contacted within 3 working days, and a further delivery charge will be applicable for us to re-send the items.

Can I Have My Order Delivered To A Different Address?

We're happy to send your order an address other than your billing address (e.g. work address, relative). In the interest of fraud prevention, we reserve the right to query alternate delivery addresses where necessary - Please ensure that you include a telephone number for the delivery address to avoid delays.

You can enter the alternate delivery address during the checkout process. Please note that delivery charges are based on the delivery address, not the billing address.

What Happens If My Order Doesn't Arrive?

For Royal Mail deliveries, although they generally arrive within a couple of days, they may take up to 15 working days to get you. We are unable to send out replacement items until the 15 working days has passed. If your chosen delivery method offers tracking, this information will be sent to you when your order has been dispatched. Occasionally, your item may get held at your local sorting office so we do highly recommend visiting them if your item has not been delivered within a week.

For courier deliveries, please contact us and we will chase up your delivery with the couriers.